DIVINE NINE COUTURE

Elevate Your Experience, Hassle-Free Returns

Thank you for choosing Divine Nine Couture. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. Please review our return policy carefully to facilitate a seamless return experience.
DIVINE NINE COUTURE

Elevate Your Experience, Hassle-Free Returns

Thank you for choosing Divine Nine Couture. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. Please review our return policy carefully to facilitate a seamless return experience.

Return Window

You may initiate a return or exchange within 14 days of receiving your order. Beyond this period, we regret that we cannot process returns.

Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition as received. It must also be in the original packaging with all tags attached.

Return Process:

1. INITATE THE RETURN

Please contact our customer support team at support@divineninecouture.com to initiate the return process. Provide your order number, details of the item you wish to return, and the reason for the return.

2. RETURN AUTHORIZATION

Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.

3. SECURELY PACK THE ITEM

Pack the item securely, ensuring it is well-protected to prevent damage during transit. Include all original packaging and tags.

4. LABEL THE PACKAGE

Clearly label the package with the provided RA number. This step is crucial for a smooth return process.

5. SHIP THE ITEM

Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the safe arrival of your return.

Refund / Exchange

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method within a reasonable timeframe.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Final sale items
  • Personalized or customized items

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@divineninecouture.com with photos of the product and packaging. We will assist you in resolving the issue promptly.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at support@divineninecouture.com. We are here to assist you and ensure your Divine Nine Couture experience exceeds your expectations.

THANK YOU FOR CHOOSING DIVINE NINE COUTURE

Where Style Meets Vision